Frequently Asked Questions

You must be 21 or older. Federal "Tobacco 21" law has applied to all tobacco and nicotine products nationwide since December 2019, and some states and cities have additional rules.

Federal law requires online sellers to verify age at checkout using public records, and again at delivery with an ID check. These steps can't be skipped or waived.

Under the federal PACT Act, nicotine and vapor products shipped to consumers must be delivered to an adult 21+ who shows ID and signs. Packages can't be left at the door.

Some states and localities ban flavored products, prohibit online sales, or only allow products listed on a state-approved registry. If a product isn't legal where you live, we can't ship it there. [Link to your list of restricted states/areas.]

Many states charge an excise tax on vapor and nicotine products, calculated either per milliliter of liquid or as a percentage of the wholesale price. We're required to collect it and pay it to the state.

Most e-liquids contain propylene glycol (PG), vegetable glycerin (VG), flavorings, and usually nicotine. Nicotine-free (0 mg) options are also available.

• Higher PG (e.g., 50/50): thinner liquid, stronger throat hit, carries flavor well. Best for pod and mouth-to-lung devices.
• Higher VG (e.g., 70/30): thicker, smoother, more vapor. Best for sub-ohm tanks.

• Freebase is the traditional form. It's harsher at higher strengths and is typically sold at 0–12 mg/mL for higher-wattage devices.
• Nicotine salts feel smoother at higher strengths and are typically sold at 20–50 mg/mL for low-wattage pod systems.

Don't use high-strength salts in a sub-ohm device. You'd take in far more nicotine than intended.

It's milligrams of nicotine per milliliter of liquid. A 30 mL bottle at 6 mg/mL contains 180 mg of nicotine in total.

It depends on your device and past nicotine use. As a general rule, lower strengths (3–6 mg) suit high-power devices and higher strengths suit low-power pods. [Link to your strength guide.]

It's nicotine made in a lab rather than extracted from tobacco. Since April 2022, the FDA regulates synthetic nicotine products the same way as tobacco-derived ones, so all the same rules apply.

Small pouches placed between the gum and lip that contain nicotine but no tobacco leaf. They're also restricted to adults 21+ and regulated by the FDA.

Keep bottles tightly capped in a cool, dark place, away from heat and sunlight. Most importantly, store them out of reach of children and pets.

Yes. It can be toxic if swallowed or absorbed through the skin, especially for children and pets. If someone swallows it, call Poison Control at 1-800-222-1222 or 911 immediately.

If it spills on skin, wash the area with soap and water.

Federal law (the Child Nicotine Poisoning Prevention Act) requires child-resistant packaging on all liquid nicotine containers.

Usually 1–2 years unopened when stored properly. Flavor may fade and the color may darken over time. Darkening alone doesn't always mean it's bad, but discard it if the smell or taste seems off. Check the batch or expiration date on the label.

Never put lithium-ion batteries or disposable vapes in household trash or recycling because they can cause fires. Take them to a battery or household hazardous waste drop-off. Follow local hazardous waste rules for leftover nicotine liquid.

We're not able to make health, safety, or quit-smoking claims. Only products with specific FDA authorization may do so. If you'd like to quit, talk with a healthcare provider or call 1-800-QUIT-NOW.

[Your return policy. Example: For health and safety reasons, opened e-liquid can't be returned. Damaged or defective items will be replaced if reported within X days of delivery.]

USPS generally can't deliver vapor products to consumers, so we ship with private carriers using adult-signature service. [Your international shipping policy.]

Requirements vary by location, but typically include:

• A state tobacco or vapor retail license (some cities and counties require their own)
• A sales tax permit
• Excise tax registration where applicable
• For online or remote sales: PACT Act registration with the ATF and monthly reporting to state tax administrators

A Premarket Tobacco Product Application is how the FDA authorizes a new tobacco or nicotine product for sale. Products sold without authorization, or without a pending application the FDA permits to remain on the market, are at risk of enforcement. That risk extends to manufacturers, distributors, and retailers.

A growing number of states only allow sales of vapor products listed on a state-maintained directory. To be listed, a product typically needs FDA authorization or a pending, timely-filed PMTA. Retailers selling unlisted products can face fines or license penalties. Check each state's directory before stocking a product.

Several states, including Massachusetts, New Jersey, New York, Rhode Island, and California, along with many cities and counties, restrict or ban flavored vapor products. These rules change often, so confirm current law everywhere you sell.

• The FDA nicotine warning, "WARNING: This product contains nicotine. Nicotine is an addictive chemical.", covering at least 30% of the two principal display panels
• Child-resistant packaging
• Required ingredient, manufacturer, and quantity information

Packaging must not appeal to minors. That means no cartoons and no imitation of candy, cereal, or snack branding.

No. These are "modified risk" or cessation claims and require specific FDA authorization. Keep them off shelf signage, websites, and social media.

• Check ID for anyone who appears under 30 (the federal standard).
• No vending machines or self-service displays except in adult-only locations.
• No free samples.
• Train staff and keep training records. Many states run undercover compliance checks.

[Your process. Typically: submit your business license, EIN, state tobacco/vapor license, and resale certificate via our application form (link).]

[Your MOQ and pricing tiers.]

[List what you provide, e.g., Certificates of Analysis (COAs), PMTA submission or acceptance letters, Safety Data Sheets (SDS), and lab testing for heavy metals, diacetyl, and nicotine accuracy.]

[Your offering.] Note: re-branding a product can make it a "new tobacco product" under FDA rules, which may require its own authorization.

It depends on the state. Some collect excise tax at the distributor level and others at retail. [State whether your invoices include state excise tax.]

High-concentration nicotine base may be classified as a hazardous material and requires proper DOT/IATA classification, packaging, and carrier approval. Finished retail e-liquid follows separate carrier rules. [Your shipping policy.]

[Your claims window, required documentation, and recall notification process.]

Under the Tobacco Products Directive (TPD), nicotine is capped at 20 mg/mL, refill bottles at 10 mL, and tanks at 2 mL. Products must be notified to regulators before sale. The UK has also banned single-use disposable vapes since June 2025.

Nicotine is capped at 20 mg/mL, and several provinces restrict flavors.